Letters from satisfied clients.
August 26, 2015
I spent three months dealing with apartment managers with regards to the various bugs and roaches living inside my stove and kitchen. Every morning, my daughter and I would open the oven or turn on the light and they would all scurry into holes or crevices. Totally freaked us both out!
No one in the manager’s office ever called me back to discuss plans to remove these bugs. I opted to contact the corporate office and I was passed off to client/tenant relations. It was then I was told there was a different company who came out to treat my kitchen, but it did not work. They called TNT Termite/Pest Solutions 365 and sent Paul.
Paul came out, was on time, explained the various types of bugs/roaches and the treatment plans he would be taking to cure this problem once and for all. He told me the worst-case scenario to the best case while answering every one of my questions and concerns. I felt like I was talking to an old friend, as he was very easy to communicate with. His compassion for work was clear and his dedication to doing the best job possible was evident.
After his first treatment, I did not witness a single bug/roach! He came back a week later and did another treatment, as he picked up the traps he had left the week prior. Again, I have seen no bugs or roaches. Yesterday, he returned my phone call and offered to go above and beyond the call of duty. I thanked him and told him he was not the apartment’s maintenance man, but appreciated his offer to come out and clean the stove which had housed this family of bugs/roaches since I moved in. I will not use the stove as there is a strong smell of chemicals and/or dead bugs which I do not want in my food. This smell has been in my stove since I moved in and must have been residue from the treatment performed by the other company. It is still under debate with my apartment complex who has been negligent since I moved in. They say because the stove is still “working” they will not replace the stove and insist I use it regardless of the smell.
If not for Paul, my daughter and I would still be living with all of these bugs. Thank you for allowing me to express my appreciation and admiration of Paul and TNT Termite/Pest Solutions 365. You will get my highly praised recommendations spread to all I come in contact with. As a highly active real estate professional, it is great to know through personal experience that the company I have referred out is truly a top-notch, Class A company whom I am confident will take care of our clients.
Thank you once again,
Suzi Sundquist
September 11, 2015
I would like to take a moment to compliment Ashley, Doug Gorham & the other gentleman that came to my house to do the termite inspection.
I found out last minute from my mortgage company that I personally had to call and arrange for a termite inspection about 1 1/2 weeks before I am supposed to close. My banker at American National referred me to your company.
From the phone call late last week to the phone call on Thursday, hoping I could get in ASAP so I could still close on time, everyone was EXTREMELY helpful and friendly. She. was able to get me on the schedule the next morning despite being short staffed this week. Then the gentlemen that came and did the inspection were very personable!
Then I knew I might be pushing it but I contacted Ashley again not long after the inspection time to get a report and invoice on the same day so I could get it turned in to my mortgage company. NEVER once did Ashley seem frustrated or give me any indication I was asking for too much. Later that afternoon I had my report emailed to me.
Amazing service! I will definitely tell anyone who needs this service done to contact TNT!
Thank you for such prompt and great service!!
Joseph Hayes